Burden Lies On The Complainant To Demonstrate Valid Reason For Delay: NCDRC

The National Consumer Disputes Redressal Commission (NCDRC) ruled that if a delay in filing a consumer complaint is to be condoned, it must be supported by a sufficient cause. The complainant has the responsibility to provide a valid reason for any delay. In this case, the NCDRC observed that the complainant's arguments for delay were insufficient, emphasizing that delays caused by the complainant’s inaction or negligence are not excusable. This reinforces that consumers must be proactive in filing claims and maintaining timeliness, as statutory limitations are strictly observed unless a reasonable explanation is provided. The decision underscores the importance of adherence to timelines in consumer cases, where any leniency in condoning delays can disrupt the legal process.