Question 1

How do I raise a customer support request on White Collar Professional?

Accepted Answer

Complete the form on this page with your full name, mobile number, email address, a support category and a description of your issue. No account is required. On submission you receive a case number you can quote in any follow-up.

Question 2

What is a WCP support case number?

Accepted Answer

A six-character alphanumeric reference issued the moment your request is recorded. Quote it in any correspondence about the same issue so your history stays on one case.

Question 3

How quickly will someone respond to my support request?

Accepted Answer

The customer support team aims to respond within 24 hours of your request being submitted, using the email address and mobile number you supplied.

Question 4

What is the difference between Customer Support and Technical Support?

Accepted Answer

Customer Support handles service enquiries, professionals, payments, refunds and disputes. Technical Support handles problems with the website or application itself, such as sign-in failures, uploads, or pages that do not load.

Question 5

Can I raise a dispute about a service I paid for?

Accepted Answer

Yes. Raise it through this form and choose the dispute category. Money paid for a service is held in escrow until the work is confirmed as delivered, so a dispute can be resolved before the funds are released.