Question 1

How do I report a technical problem with the WCP platform?

Accepted Answer

Use the form on this page. Give your name, mobile number and email address, choose the technical category that fits, and describe what you were doing when the problem happened. A case number is issued immediately.

Question 2

I cannot sign in to my WCP account. What should I do?

Accepted Answer

Check that your email address is verified and try resetting your password first. If sign-in still fails, report it here with the exact error message shown on screen so it can be traced to your account.

Question 3

My file upload failed. What are the limits?

Accepted Answer

PDF, image, Word, Excel and PowerPoint files are accepted, and each enquiry folder has a 100 MB storage limit. If your file is within those limits and still will not upload, report it through this form.

Question 4

Should I report a payment or refund problem here?

Accepted Answer

No. Payments, refunds, wallet balances and disputes are handled by Customer Support. Use this page only for faults in the website or application itself.