Buyer Cannot Be Forced To Accept Possession After Unreasonable Delays: Delhi State Commission Holds M2K Infrastructure Liable For Deficiency In Service

In the case titled Sanjeev Parashar vs. M/S M2K Infrastructure Pvt. Ltd. (Case No. C.C. No. 932/2016), the Delhi State Commission found M2K Infrastructure liable for deficiency in service due to delayed possession of a residential unit. Despite the complainants adhering to payment schedules, construction stopped abruptly, and attempts for a refund or alternative were unsuccessful. The builder later offered a different unit, but disputes over payment and flat quality persisted. The State Commission ruled that the builder's actions constituted deficiency in service, citing consumer protection laws and relevant case law (J.J. Merchant v. Shrinath Chaturvedi; Fortune Infrastructure v. Trevor D'Lima). It awarded the complainants Rs. 23,06,885 with interest, along with compensation for mental agony and litigation costs.