Cancellation Of Plot Allotment Upon Failure Of Payment Not Deficiency In Service: Telangana State Commission Allows Appeal By BSNL Executive Association

The Telangana State Consumer Disputes Commission ruled that the cancellation of a plot allotment due to the buyer’s failure to make payments does not constitute a “deficiency in service.” It observed that the seller, a cooperative housing society, was within its rights to cancel the allotment as per the terms of the agreement. The court clarified that consumer protection laws cannot override contractual obligations, and buyers must fulfill their payment commitments to claim protection under these laws. The judgment reinforces the principle that consumer rights are subject to compliance with contractual terms and discourages frivolous claims of service deficiency.