Collection Of Penal Charges For Delay As Per Agreement Does Not Amount To Deficiency In Service: Telangana State Commission Dismisses Appeal Against Bajaj Finance

The Telangana State Commission dismissed an appeal filed by a consumer against Bajaj Finance concerning the collection of penal charges for delayed payment. The consumer argued that the charges were excessive and amounted to deficiency in service. However, the Commission held that the terms regarding penal charges were clearly outlined in the agreement, and the charges were imposed based on the delay in payments as stipulated. The Commission emphasized that an agreement’s terms, if adhered to, cannot be construed as deficient service. Therefore, Bajaj Finance was not in violation of any consumer protection laws. This ruling underscores the importance of clear contract terms in financial agreements.