Consumer court orders Flipkart to pay ₹10,000 for not allowing return of substandard product

A consumer court has ordered Flipkart to pay ₹10,000 in compensation to a customer for failing to facilitate the return of a substandard product. The case involved a defective electronic item that Flipkart refused to replace or refund, citing policy restrictions. The court ruled that the e-commerce giant's actions amounted to deficiency in service, violating consumer protection laws. Flipkart was also directed to refund the product’s cost and ensure better customer grievance redressal mechanisms. The judgment highlights the increasing scrutiny on e-commerce platforms to uphold fair trade practices and consumer rights. It serves as a reminder for companies to prioritize transparency and efficient complaint resolution systems in their operations.