Customer Feedback On Social Media Platforms Like 'X' Acceptable Mode Of Registering Complaints Against Service Provider: Telangana HC

The Telangana High Court ruled on the cancellation of a railway vendor's license following a complaint on social media about poor-quality food. The Court emphasized the importance of ensuring food quality and hygiene for passengers, particularly in train catering services. The complaint, which went viral on social media, led to the cancellation of the vendor's license. The Court underscored the significance of maintaining food safety standards, especially when public health is at risk. It ruled that vendors who fail to uphold quality control could be penalized, highlighting the power of consumer advocacy in holding service providers accountable for their shortcomings.