Defect Must Be Established Through Proper Analysis Before Compensation Is Granted: NCDRC

In a significant ruling, the National Consumer Disputes Redressal Commission (NCDRC) held that verifying the defect in goods is crucial for granting compensation in consumer disputes. The Commission ruled that consumers are entitled to claim compensation if the defect is established, even if the product is repaired. It underscored the importance of evidence in consumer claims and ruled that if the defect is proved, the manufacturer is liable for damages, including the cost of repairs, replacement, or compensation for the defective product.