Delay In Handing Possession And Failure To Refund : Delhi State Commission Holds J.M. Housing Ltd Liable For Deficiency In Service

The Delhi State Consumer Commission held JM Housing Ltd. liable for deficiency in service due to delays in handing over possession and failure to refund amounts. The case involved homebuyers who had made payments but did not receive possession as agreed. The Commission found that the delay in possession and the lack of response to refund requests were clear signs of deficient service. This ruling emphasizes the developer's responsibility to deliver properties as promised or issue refunds promptly, thus safeguarding consumer rights in real estate transactions.