Delhi District Commission Holds Coaching Centre Liable For Retaining Advance Fee And Not Refunding Fee for Unutilized Services

The Delhi District Commission held a coaching centre liable for retaining advance fees and not refunding unutilized services. The consumer complaint arose from a situation where the coaching centre refused to refund the advance fee for services that were not utilized by the student. The Commission ruled that retaining fees for services that were not rendered constitutes an unfair trade practice. The coaching centre was ordered to refund the unutilized portion of the fee along with compensation. This ruling reinforces the consumer rights concerning advance payments and highlights the importance of fair business practices in the education sector, ensuring that institutions are accountable for the services they provide.