Delhi District Commission Holds Country Holidays Inn & Suites Liable For Arbitrary Withholding Of Amount Paid Under Holiday Membership Package

The Delhi District Consumer Commission held Country Holidays Inn & Suites liable for arbitrarily withholding amounts paid for a holiday membership package. The complainant had paid for a holiday package, but the company failed to provide the promised services and refused to refund the amount paid. The Commission ruled in favor of the consumer, ordering the company to return the money along with compensation for causing undue financial hardship. This ruling highlights the significance of transparency and honesty in consumer contracts, particularly in service sectors like tourism and hospitality.