Delhi State Commission Holds LG Electronics And Croma Liable For Deficiency In Service Due To Unapproved TV Display Panel Replacement

The Delhi State Commission held LG Electronics and Croma liable for deficiency in service regarding the replacement of an unapproved TV display panel. The case arose after a consumer complained that the replacement of a TV display panel was carried out with an unapproved part, leading to malfunction and poor service. The commission ruled that the replacement was substandard and breached the implied warranty of service. It emphasized that consumers must receive services as per agreed standards and that any deviation from this, such as using unapproved components, constitutes a deficiency in service. LG Electronics and Croma were ordered to compensate the consumer for the inconvenience caused, setting a precedent for service quality in electronics retail.