Duty To Collect Specimen Not Supported By Contract Terms: NCDRC Dismisses Appeal Against Cryoviva Biotech

The NCDRC dismissed an appeal against Cryoviva Biotech, ruling that the duty to collect specimens was not supported by contract terms. The case involved a consumer complaint against Cryoviva Biotech regarding the collection of biological samples. The NCDRC found that the contract did not obligate the company to collect the specimens, and therefore, no deficiency in service occurred. This ruling highlights the importance of clear contract terms in defining the scope of services and consumer rights, ensuring that service providers are only held accountable for what is expressly agreed upon in their agreements.