e-Daakhil portal to file consumer complaints rolled out across India

The e-Daakhil portal, designed for filing consumer complaints online, has been rolled out nationwide to streamline the grievance redressal process. The portal aims to simplify procedures for consumers seeking legal recourse against unfair trade practices. It allows users to register complaints, upload documents, and track case progress digitally, reducing reliance on physical visits to consumer forums. This initiative reflects the government’s commitment to leveraging technology for improving access to justice and empowering consumers. The platform is expected to enhance transparency, efficiency, and accountability in consumer dispute resolution. By offering a user-friendly interface and robust support system, e-Daakhil addresses accessibility barriers and promotes awareness about consumer rights. The launch of this portal underscores the growing emphasis on digital governance and the integration of technology into public service delivery.