Ernakulam District Commission Holds RBL Bank Liable For Imposing Hidden Charges On Credit Account, Failure To Close Account Despite Requests

The Ernakulam District Consumer Commission held RBL Bank liable for imposing hidden charges on a credit account, despite repeated requests to close it. The bank’s failure to act promptly led to financial strain on the complainant. The commission’s ruling reinforced consumer rights, mandating transparent banking practices and timely responses to customer grievances.