Failure To Appoint Surveyor After Receiving Intimation Of Loss: Delhi State Commission Holds National Insurance Liable For Deficiency In Service

The Delhi State Consumer Commission held National Insurance liable for deficiency in service due to failure to appoint a surveyor after receiving intimation of loss. The case involved a complaint by an insured party who had suffered a loss but was not provided the necessary surveyor for an assessment. The Commission ruled that the insurance company’s failure to appoint a surveyor led to a delay in claim settlement and held the insurer accountable for the delay, thereby ensuring that consumers are not left at a disadvantage by insurance providers’ negligence.