Failure To Replace Defective Spectacles Within Warranty, Bangalore District Commission Holds Lenskart Liable

Bangalore District Consumer Disputes Redressal Commission held Lenskart liable for failing to replace defective spectacles within the warranty period. The commission found that Lenskart had failed to honor its warranty obligations to the consumer despite the spectacles being defective. This ruling underscores the responsibility of sellers to provide goods that conform to the terms of the warranty and to offer appropriate remedies, such as replacement, in case of defects arising within the warranty period. It protects consumer rights regarding product quality and after-sales service.