Giving False Assurances For Possession Of Apartment And Subsequent Cancellation Of Allotment Is 'Deficiency In Service' : Delhi State Commission

The Delhi State Consumer Commission found a builder guilty of deficiency in service for canceling an apartment allotment after providing false assurances regarding possession. The complainant alleged that the builder delayed possession and subsequently canceled the allotment without valid justification. The commission directed the builder to compensate the complainant for mental agony and financial loss. This ruling highlights the obligation of real estate developers to honor commitments and provide timely possession of properties. It also serves as a warning against deceptive practices in the real estate sector.