Independent Expert Assessment Needs To Be Provided To Support Allegations Of Substandard Work: NCDRC

The NCDRC emphasized the need for an independent expert assessment in claims involving allegations of substandard work, particularly in cases against builders. In a dispute over the quality of construction work, the complainant claimed the work was substandard, and the NCDRC ruled that such claims cannot be decided solely on the basis of the complainant’s assertions. An independent expert must assess whether the work meets required standards. The ruling highlights the necessity for a neutral, technical opinion in cases where technical expertise is required to determine the quality of services or goods provided, particularly in complex fields like construction and real estate.