Insurers Cannot Make Unilateral Changes In Policy Terms During Renewal: NCDRC Holds New India Assurance Liable For Deficiency In Service

The National Consumer Disputes Redressal Commission (NCDRC) ruled that insurers cannot unilaterally alter policy terms during renewal. This decision holds New India Assurance accountable for deficiencies in service when it made unilateral changes to policy terms, affecting the insured's coverage. The ruling underscores the need for insurers to adhere to agreed terms and engage in transparent communication with policyholders during renewal processes.