Kerela State Commission Holds FIITJEE Liable For Deficiency In Services And Unfair Trade Practices

The Kerala State Consumer Commission found FIITJEE liable for deficiency in service and unfair trade practices. The case involved a student who had enrolled in a coaching program for engineering entrance exams, but the service provided fell short of expectations. The Commission concluded that the institution misled the consumer about the quality and success rate of its coaching services, constituting unfair trade practices. FIITJEE was directed to compensate the student for the loss incurred due to the substandard service. The ruling highlights the need for educational institutions to ensure transparency and accountability in their claims to avoid legal repercussions.