Matters Involving Fraud, Forgery And Cheating In Transactions Should Be Handled By Civil Courts: NCDRC

The NCDRC addressed whether fraud and cheating in financial transactions fall under the Consumer Protection Act. The ruling clarified that financial services involving deceit or cheating can be considered a deficiency in service under the Consumer Protection Act, allowing consumers to seek remedies. However, the NCDRC stressed that cases of fraud and cheating, typically criminal offenses, may also require criminal proceedings to be pursued. It highlighted the dual remedy available to consumers, where they can pursue both criminal action and consumer complaints if they have been wronged. This ruling reinforces the accountability of financial institutions under consumer law while distinguishing criminal liability from service deficiencies.