Mumbai District Commission Holds VLCC Liable For Laser Treatment Burns, Orders Refund And Compensation

The Mumbai District Commission has held VLCC liable for burns caused during laser treatment, ordering a refund and compensation. The commission found that the beauty clinic failed to exercise proper care and skill during the procedure, resulting in physical injury to the customer. The ruling emphasizes the responsibility of service providers to ensure customer safety and maintain professional standards. The decision includes compensation for both physical and mental distress, along with a refund of treatment costs. This case sets a precedent for consumer protection in beauty treatment services and highlights the importance of informed consent and professional competence.