NCDRC Cannot Act As An Appellate Court To Re-Examine Facts

The National Consumer Disputes Redressal Commission (NCDRC) ruled that it cannot function as an appellate court to re-examine the facts of a case. The Commission emphasized that its role is not to assess the factual evidence anew but to review the legal aspects of a case. In this case, the Commission pointed out that its mandate is to examine whether the consumer forums have followed proper legal procedures, rather than reassessing facts. This clarification underscores the limited scope of NCDRC's authority in consumer disputes, aiming to ensure the finality of decisions made by lower consumer forums unless there is a legal error.