NRAI and food delivery platforms clash over private labels

The National Restaurant Association of India (NRAI) has raised concerns over food delivery platforms like Zomato and Swiggy and their impact on the quick-service restaurant (QSR) industry. The association claims that the delivery platforms charge exorbitant commission fees, which negatively affect the profitability of QSR outlets. With the growing reliance on food delivery services, restaurants are struggling to balance the rising cost of delivery commissions and maintaining profitability. The NRAI has been pushing for more transparency and fairer terms between food delivery platforms and restaurant partners to ensure a healthier and more sustainable ecosystem for the QSR industry.