Onus On Complainant To Prove Allegations Of Deficiency In Service: Uttarakhand State Commission Overturns Lower Commission's Order Against LG Electronics

The Uttarakhand State Commission overturned a lower commission's order in a consumer case involving LG Electronics. The complainant alleged deficiency in service but failed to prove the allegations with adequate evidence. The commission emphasized that the burden of proof lies on the complainant to substantiate the claims of substandard service. The complainant had argued that the service provided by LG Electronics was not up to the mark, but without presenting compelling evidence, the complaint was dismissed. This decision underscores the importance of proper documentation and evidence in consumer disputes, ensuring that claims of deficient service are supported by verifiable facts.