Service Charge Is Voluntary Payment By Consumers, Can't Be Made Mandatory On Food Bills: Delhi High Court

The Delhi High Court reiterated that service charges levied by restaurants on food bills are not mandatory. This ruling clarifies the legal position on service charges, emphasizing that consumers have the right to refuse to pay them. The court’s decision aims to protect consumers from being compelled to pay additional charges. It underscores that service charges should be at the discretion of the customer, based on the quality of service received. This order provides clarity and empowers consumers to make informed decisions regarding restaurant bills.