Surveyor's Report Not Definitive, Can Be Challenged With Credible Evidence: NCDRC

The NCDRC clarified that surveyor reports are not conclusive and can be challenged in consumer disputes. In a case involving an insurance claim, the insurer relied on a surveyor's report to deny the claim, but the NCDRC held that the report alone cannot be the sole basis for denial. The Commission emphasized that such reports must be corroborated with other evidence and that consumer disputes should be resolved based on a holistic evaluation of facts, rather than relying solely on expert reports. This ruling affirms the right of consumers to contest surveyor reports in insurance disputes.