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IRDAI Insurance Updates

Latest IRDAI insurance updates: regulations, circulars and rulings on claims, policies and the Insurance Ombudsman, for policyholders and advisers.

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Frequently asked questions

What is IRDAI?
The Insurance Regulatory and Development Authority of India, constituted under the IRDA Act, 1999, regulates and promotes the insurance sector. It licenses insurers and intermediaries, frames regulations and protects policyholders' interests.
My insurance claim was rejected. What should I do first?
Raise a written complaint with the insurer's grievance cell. If the insurer does not respond within the prescribed time or you are not satisfied, escalate through IRDAI's Bima Bharosa grievance portal or approach the Insurance Ombudsman.
When can I approach the Insurance Ombudsman?
You can approach the Insurance Ombudsman after the insurer rejects your written complaint, does not reply within one month, or gives a reply you do not accept. The complaint must be filed within one year. There is no fee, and the Ombudsman can award up to ₹50 lakh.
What disputes can the Insurance Ombudsman hear?
The Ombudsman hears complaints about full or partial claim rejections, delays in settlement, disputes over premium, misrepresentation of policy terms and policy servicing. It cannot hear a dispute that is already pending before a court, consumer commission or arbitrator.
How can White Collar Professional help with a insurance matter?
Post your requirement on White Collar Professional to receive proposals from verified Advocates and insurance advisers, compare them, and pay securely through the platform. This page also tracks the latest insurance IRDAI and insurance updates as they are reported.