Act Of Unauthorized Use Of Electricity Does Not Fall Within Ambit Of Consumer Protection Act: Madhya Pradesh State Commission

The Madhya Pradesh State Commission ruled on a case involving unauthorized use of electricity under the Consumer Protection Act. The case centered on a complaint by a consumer against a power utility for incorrect billing due to unauthorized use charges. The State Commission found in favor of the consumer, stating that the power utility failed to provide adequate evidence proving the unauthorized usage. The ruling emphasized the need for clear and valid evidence from service providers in such disputes. It also highlighted that the Consumer Protection Act is designed to safeguard consumer rights and ensure fair treatment by service providers, including accurate billing practices.