Agent's Role In Insurance Claim Is Limited To Forwarding Claim To Insurer: NCDRC

a case where the National Consumer Disputes Redressal Commission (NCDRC) held that an insurance agent cannot be held liable for non-forwarding of a claim to the insurer unless it was explicitly authorized to do so. The case involved a dispute where the agent allegedly failed to forward a claim to the insurer, resulting in the claimant's loss. The NCDRC emphasized that the agent's role is limited unless specifically entrusted with forwarding claims. This decision underscores the importance of clear agreements and responsibilities in insurance transactions, highlighting consumer rights and obligations in such disputes.