Ambala District Commission Holds Air India Liable For Failure To Refund Booking Amount For Cancelled Flight Due To COVID-19

The District Consumer Disputes Redressal Commission in Ambala held Air India liable for failing to refund the full amount for flights canceled due to COVID-19. The complainants had booked flights for Rs. 1,43,611, but received only Rs. 70,021 as a refund. Despite multiple requests, Air India did not provide the remaining amount. The Commission found Air India's claims of refunding the full amount unsubstantiated due to a lack of evidence. Consequently, Air India was ordered to refund the balance Rs. 73,590 with interest, Rs. 5,000 for mental agony, and Rs. 3,000 for litigation expenses.