Bangalore District Commission Holds Aditya Birla Finance Liable For Failure To Close Loan Account, Charge Late Fee

In a case before the Bangalore District Consumer Disputes Redressal Commission, Aditya Birla Finance was directed to refund charges levied on a closed loan account. The commission found the late fee unjustified as the loan had been closed before the due date. Aditya Birla Finance argued the charges were valid due to non-payment by the due date, but the commission upheld consumer rights, emphasizing the unfairness of charging penalties on a closed account. This decision reinforces consumer protection principles under Indian law.