Bangalore District Commission Holds Air India, Cleartrip Liable For Failure To Inform Cancellation Of Flight

In a recent case before the Bangalore District Consumer Disputes Redressal Commission, Air India and Cleartrip were directed to inform passengers about flight cancellations promptly. The complaint arose from a passenger who wasn't notified about the cancellation of their flight to Mangalore. The Commission emphasized the duty of airlines and booking platforms to inform passengers of such changes, underscoring consumer rights under the Consumer Protection Act.