Bangalore District Commission Holds Eureka Forbes Liable For Failing To Rectify Defective Vacuum Cleaner Despite Warranty

In a recent case, Bangalore District Consumer Disputes Redressal Commission ordered Eureka Forbes to rectify a defective vacuum cleaner under warranty. The complainant, dissatisfied with the vacuum's performance, sought a replacement or refund but was denied by the company, citing misuse. The Commission rejected this argument, emphasizing the vacuum's fundamental flaw and the company's obligation to honor the warranty. It directed Eureka Forbes to either replace the vacuum or refund the complainant ₹18,499, along with ₹10,000 for mental agony and legal costs. This decision underscores consumer rights protection under the Consumer Protection Act and the obligation of companies to uphold warranty commitments.