Banks Can't Deduct Membership Fee For Lost Credit Cards, Jalandhar District Commission Holds RBL Bank Liable

In a recent case, Jalandhar District Consumer Disputes Redressal Commission ruled in favor of a complainant against RBL Bank for unjustly deducting membership fees for lost credit cards. The commission held that such deductions without explicit consent violate consumer rights under the Consumer Protection Act. The bank was directed to refund the deducted amount with interest and pay compensation for mental agony and litigation costs. This decision reinforces consumer protection laws and highlights the importance of transparency in banking practices.