Barnala District Commission Holds Havells, Its Retailer Liable For Failure To Repair AC Despite Warranty

The case before the Barnala District Consumer Disputes Redressal Commission involved a retailer, Havells, accused of deficient service in repairing an AC under warranty. The complainant alleged that despite multiple repairs, the AC remained faulty, causing inconvenience. The commission sided with the complainant, noting that repeated repairs indicated Havells' failure to rectify the issue satisfactorily. They directed Havells to refund the AC's cost and pay compensation for the inconvenience caused. This decision underscores consumer rights and obligations under the Consumer Protection Act, emphasizing companies' responsibility to provide effective after-sales service.