Burden Of Proof Lies With Complainant In Consumer Cases: Ernakulam District Commission

The Ernakulam District Consumer Disputes Redressal Commission reiterated that the burden of proof in consumer cases lies with the complainant. In a case where a consumer alleged deficiency in service, the commission emphasized that it is the complainant's responsibility to provide sufficient evidence to support their claim. This ruling reinforces the legal principle that the party making an allegation must substantiate it with credible evidence, ensuring that claims are adjudicated fairly and based on merit.