Chandigarh State Commission Holds Swiggy Liable For Unilateral Deduction Amount For Undelivered Products

The Chandigarh State Commission recently ruled that Swiggy is liable for unilateral deductions from customers' accounts for undelivered products. In this case, the consumer had ordered food that was not delivered, but Swiggy had made a deduction from the customer's account. The Commission found that Swiggy failed to adhere to the agreed terms of service and consumer protection laws. As a result, Swiggy was ordered to refund the deducted amount along with compensation for the inconvenience caused. This decision emphasizes the importance of adhering to consumer rights and maintaining transparency in service delivery.