Consumer court orders ₹25k compensation to man who sued Kerala Matrimony over failure to find a bride

The District Consumer Disputes Redressal Forum (DCDRC) in Ernakulam, Kerala directed Kerala Matrimony to compensate a Cherthala native with ₹25,000, in addition to ₹3,000 for litigation costs. The ruling came on May 15 following a complaint alleging that the matrimonial service failed to fulfill its commitment to find a bride. \r

The forum noted a deficiency in service by Kerala Matrimony, citing lack of evidence that the promised services were provided. The complainant claimed he paid ₹4,100 for a subscription but received no matches or responses post-payment. Kerala Matrimony argued it acted as an intermediary, providing access to profiles uploaded by users. \r

The forum ordered the refund of the subscription fee with interest, underscoring the company's failure to meet service expectations.