Dealer Not Responsible For Manufacturing Defects: Ernakulam District Commission Holds Whirlpool India Liable For Deficiency In Service

The Ernakulam District Commission held Whirlpool India liable for deficiency in service for selling a defective refrigerator and not addressing complaints. The complainant experienced mental distress and financial loss due to the defect and lack of resolution. The Commission dismissed the case against the dealer, Bismi Connect, as dealers are not responsible for manufacturing defects. Whirlpool was ordered to refund the refrigerator's cost and pay compensation for the inconvenience and litigation expenses. The decision emphasized the manufacturer's duty to ensure product quality and consumer protection.