Defects Caused By Car Owner's Negligence Not Covered Under Warranty, Bilaspur District Commission Dismisses Complaint Against Maruti

The District Consumer Disputes Redressal Commission, Bilaspur (Chhattisgarh), under Purender Vaidya (President) and Manjula (Member), dismissed a consumer complaint against Maruti Suzuki and its Service Center. The complaint arose from defects in the complainant's car, attributed to water ingress due to negligence, not covered by warranty. The complainant, having purchased an extended warranty, faced escalating repair costs culminating in ₹59,635, of which only ₹365 was refunded after paying ₹60,000. The commission noted the warranty's exclusion of negligence-related issues, affirming no service deficiency by Maruti Suzuki or the Service Center, and dismissing the complaint due to probable negligence by the complainant.