Delhi State Commission Holds Air Force Naval Housing Board Liable For Delay In Delivery Of Flat To Indian Air Force Officer

The Delhi State Consumer Disputes Redressal Commission has held the Air Force Naval Housing Board (AFNHB) liable for a deficiency in service due to a significant delay in the delivery of a flat to an Indian Air Force officer. The officer had booked the flat under a housing scheme run by the board. The commission found that the AFNHB had failed to hand over possession of the property within the promised timeframe, causing considerable financial loss and mental anguish to the officer. The State Commission directed the housing board to compensate the officer for the delay, which could include paying interest on the amount deposited by the officer for the period of the delay. This ruling underscores that even welfare boards like the AFNHN are subject to consumer protection laws and are accountable for providing services in a timely manner.