Delivery Of Different Sofa, Failure To Refund, Hyderabad District Commission Holds Pepperfry Liable

In a recent case before the Hyderabad District Consumer Disputes Redressal Commission, Pepperfry was ordered to refund a customer for a sofa that was not delivered. The Commission found that Pepperfry had failed to deliver the sofa despite receiving payment, breaching its contractual obligations. The customer, represented by advocate A. Suryanarayana, filed a complaint seeking a refund of the amount paid. Pepperfry argued that the delay was due to logistics issues, but the Commission ruled in favor of the customer, directing Pepperfry to refund the amount with interest and compensation for mental agony and legal expenses.