Discoloration Of Saree Purchased For Engagement Function; Ernakulam District Commission Holds IHA Designs Liable For Selling Defective Saree

The Ernakulam District Consumer Disputes Redressal Commission has ordered IHA Designs, a saree shop in Alappuzha, to refund ₹16,500 for a defective saree and pay an additional ₹20,000 as compensation and litigation costs. The complainant reported that the saree, purchased for an engagement, discolored significantly on its first wear. The Commission found the company deficient in service due to its failure to respond to the complaint, deeming it an unethical business practice. The ruling emphasized that consumer courts cannot overlook such actions by non-customer-friendly traders. This decision reinforces consumer protection against faulty products and highlights the accountability of retailers for the quality of goods sold, ensuring consumers receive fair redressal for defective purchases.