Entitlement To Plot Allotment Under Government Policies Does Not Constitute Consumer Transaction: NCDRC

The National Consumer Disputes Redressal Commission, led by AVM J. Rajendra, ruled that disputes over entitlement to plot allotment under government policies do not fall under the Consumer Protection Act. The complainants, local displaced persons seeking additional plot area beyond allotted limits, were not considered consumers as per the Act. The Commission emphasized their claim was statutory rather than involving goods or services for personal use, thus not constituting a deficiency in service. The Trust's contention that the complainants had already accepted allotted plots further supported this view. Therefore, the Commission dismissed the complaint, directing legal heirs to seek remedies through appropriate legal channels.