Failure To Deliver Product, Process Refund Promptly, Chandigarh District Commission Holds Nykaa Liable

The Chandigarh District Commission ruled in favor of a consumer who ordered products from Nykaa but did not receive them. Nykaa claimed the products were delivered, but the consumer provided evidence contradicting this. The Commission directed Nykaa to refund the amount paid for the undelivered products, along with compensation for mental agony and litigation costs. This case underscores the importance of accurate delivery tracking and consumer protection in e-commerce transactions.