Failure To Provide Breakdown Of Maintenance Expenses, Goa State Commission Holds Total Securities Builders Liable

In a recent judgment, the State Consumer Disputes Redressal Commission, Goa, found Total Securities Pvt. Ltd. liable for issuing arbitrary maintenance bills to buyers without providing detailed expense breakdowns. The complainants, who purchased residential units in "Serenity at Varca," were charged Rs. 8,217 per bill for upkeep services despite not residing there and without receiving requested breakdowns or invoices. Total Securities also neglected to transfer electricity meters to the buyers' names, ignoring repeated requests and legal notices. \r

The District Commission ruled in favor of the complainants, directing Total Securities to refund Rs. 2,07,259 with compensation and litigation costs. On appeal, the State Commission upheld the ruling, emphasizing Total Securities' failure to substantiate charges or respond adequately to consumer inquiries. This case highlights consumer rights violations and inadequate post-sale support by developers.