Failure To Provide SMS Alerts For Unauthorized Transactions, NCDRC Holds HDFC Bank Liable

In a recent case, NCDRC held HDFC Bank responsible for unauthorized transactions, ruling that failure to send SMS alerts to the customer was a breach of duty. The complainant faced financial losses due to unauthorized withdrawals, highlighting the bank's negligence in notifying the customer promptly. The court emphasized consumer rights under the Consumer Protection Act and awarded compensation, urging banks to ensure robust systems for transaction alerts to prevent such incidents.